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Johnson City (Tri-Cities)

602 Sevier Street
Suite 300
P.O. Box 3038
Johnson City, TN 37604
T: 423.928.0181
F: 423.928.5694

Office Information

Baker Donelson's office in Johnson City opened in 1984 with four attorneys serving the legal needs of businesses throughout the Tri-Cities region of northeast Tennessee – Johnson City, Kingsport and Bristol. The office is currently home to about a dozen lawyers.

For more than 20 years, our team in Johnson City has been known for its strength in labor and employment law. Our team is also strong in commercial litigation, tort litigation and corporate transactions, including secured transactions. Our Johnson City office is also home to a thriving aviation transactions practice.

Situated 30 miles from Tennessee's borders with Virginia and North Carolina, 50 miles from Kentucky and 100 miles from South Carolina, the office is positioned to meet the legal needs of businesses in these states and has lawyers licensed in each of them.

Our Johnson City team is committed to giving back to the communities we serve through pro bono legal service. Lawyers in the office are active supporters of Legal Aid of East Tennessee.

Legal Process Engineer - Any Office Location

Baker, Donelson, Bearman, Caldwell, & Berkowitz PC has an immediate opening for a Legal Process Engineer at any office location. The Legal Process Engineer (LPE) will serve as a  liaison to Departments and their associated Practice Groups ( PGs). The LPE will coordinate all projects within the Client Solutions Group (CSG), and will serve as the primary coordinator of projects supported by other CSG teams. 

The LPE must assist practice areas, attorneys, and legal teams interested in implementation of the Firm’s suite of process and technology solutions within the Firm's best practices guidelines. The LPE must also interact with various groups and committees within the Firm to gather and distribute information to assist in the betterment of any and all process and technology tools and to promote and support innovation within the Firm. The LPE will be concerned with the consultation, improvement, development, marketing, and training regarding Legal Project Management  (LPM) and BakerManage, venture funds, innovation projects, process improvement, knowledge management, budget development and pricing proposals, technology solutions and research tools, as well as any Firm adopted project management implementations. 

Many of the following duties require the LPE to act independently and proactively and also involve a strategic plan for continued involvement within PGs.  This requires excellent time management skills, self-motivation, and significant organization to maintain this level of proactive involvement while at the same time managing the active attorney and PGs requests, some of which involve urgent deadlines and may require both the support of and coordination with other departments and team members.

The Legal Process Engineer will:

Project Management Consulting

  • Develop expertise in Legal Project Management (LPM) and the Firm’s proprietary LPM model, BakerManage, as well as design and implement collaboration / case management systems using the Firm’s approved technologies such as MS365, SharePoint, HighQ and other case management solutions. .
  • Identify opportunities to integrate CSG tools such as Kira, Contract Express, Foundation, Drafting Assistant, and PLC within the Department and its Practice Groups and coordinate on projects utilizing these tools.
  • If utilized by the Department, assist with the implementation and management of practice technologies such as Immigration Tracker (Advocacy), Clarivate (Business), Simply Agree (Business), and CPI (Business).
  • Work with clients and legal teams to develop statements of work for legal engagements, stakeholder analysis, and task and activity lists or legal work breakdown structures.
  • Work with attorneys and PGs to develop and support innovative solutions and to help them set and achieve their innovative and strategic goals.
  • Work to identify technology solutions and provide support of these technologies to the attorneys and PGs within the Departments.
  • Assist, identify, and develop innovation strategies with the PGs and Centers of Excellence to assist with the implementation of their innovation goals and process improvement initiatives.
  • Work with attorneys and PGs including department operations directors to develop and support the Firm’s venture fund projects.
  • Conduct periodic reporting with department operations directors to provide updates on their department projects.
  • Coordinate expanded data capture for specific projects and data analysis requests, assist with report development, manage, and monitor reports, and assist with special report development.
  • Assist with oversight and administration of portfolios – billing, matter updates, reporting, and budget management.
  • Collect data on the LPE activities and complete reports as requested to submit to firm management to demonstrate the support provided by the CSG.

 Process Improvement, Budget and Pricing Development

  • Assist attorneys with the development of budgets and pricing models using the CSG’s historical model database or through the development of new models, prepare matter proposals for budgeting and pricing, analyze and develop rate strategies, and perform necessary research to identify the best pricing options.
  • Coordinate with Legal Data, Costing and Reporting team on proposal development and any necessary approvals.
  • Assist with the implementation of solutions to improve the performance of matters (called Strike Team).
  • Assist with workflow development, case management, and process implementation.
  • Collaborate with the Director of Legal Data, Costing, and Reporting and the Costing Analyst to evaluate alternative fee structures for the various PGs with the goal of creating customized fee proposals tailored for the different areas of practice.
  • Work with the Firm's Billing Department to implement and refine the Firm's task-based billing including development of matter types and matter plans.

 Marketing, Training, and Practice Group Coordination

  • Work with attorneys to provide technical marketing for prospective clients such as implementing specialized client solutions, supporting client meetings, and conducting demonstrations of CSG tools.
  • Create demonstration collaboration sites to highlight customized PGs and client solutions.
  • Coordinate with Marketing Liaisons on business development opportunities.
  • Develop customized marketing materials and assist with responses to Request for Proposal (RFP) to highlight Firm innovation, rates, and pricing.
  • Work to help identify legal and technological organizations for possible participation and award application (e.g., International Legal Technology Association (ILTA), Project Management Institute, ABA, College of Law Practice Management, TerraLex, ILTA-PMI collaborative committee, ABA-PMI Collaborative Committee; Advocacy Legal Organizations, etc…)
  • Act as a liaison for the Firm with organizations with an interest in Legal Project Management and Knowledge Management.
  • Work with the Firm's Director of Professional Development to develop training programs for attorneys, paralegals, and other legal team members.
  • Develop training programs for client teams which will include client representatives.
  • Assist with the implementation of customized PGs pages and any design modifications on BakerHub, the Firm’s intranet.
  • Present at Department and PGs meetings to help create and maintain ongoing awareness of CSG tools.
  • Conduct training as needed on all resources including practice related tools, policies, and processes.
  • Coordinate BakerResearch requests and identify opportunities to integrate their services.
  • Identify available subscription resources for use by attorneys.
  • Develop practice guides and resources.

Knowledge, Skills & Abilities Required

Education and Experience

  • Four-year college degree.
  • Law Degree from accredited law school preferred.
  • Valid license to practice law preferred.
  • At least 3-5 years of legal practice experience.
  • Preferred experience with the use of litigation/transactional support technology.
  • Preferred experience with implementation of a project management information system or knowledge management technology.
  • PMI member and project management professional certification or willingness to obtain.
  • Certification in process improvement methodologies such as Lean and Six Sigma or willingness to obtain.
  • Knowledge Management certification or willingness to obtain.
  • Microsoft SharePoint and IBM BlueWorks Live knowledge is a plus.


  • Strong leadership, managerial, organizational, and communication skills.
  • Adaptability, flexibility, and the ability to maintain effectiveness during change.
  • Ability to work flexible/extended hours when necessary.
  • "Do whatever it takes” attitude.
  • Exceptional written and verbal communication and presentation skills.
  • Self-motivated and goal oriented individual.

Working Conditions

Normal office environment with little exposure to excessive noise, dust, extreme temperatures, and the like. The nature of the legal industry requires that some of the job responsibilities be completed during non-business hours. In accordance with industry standards, it is expected that CSG professionals be flexible with regards to availability when work must be performed during non-business hours. Occasional travel required. 

Must provide minimum authorization to work in the United States. Resumes accepted only for job posted. Please click here to apply.

Thank you for submitting your resume. After our hiring committee has had a chance to review all candidates for this position, we will reach out to only those that will be moving on to the next step in our recruiting process. We appreciate your interest in the position and will contact you if further action is necessary.

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC is an equal opportunity employer and all qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, physical or mental disability, veteran status, gender identity, gender expression and marital status.

Labor & Employment Associate – Johnson City (#785)

The Johnson City office of Baker, Donelson, Bearman, Caldwell and Berkowitz. P.C. seeks an associate with 1-2 years of employment experience, to join its Labor & Employment Practice Group. Ideal applicants will have experience with preparing position statements in response to charges before the EEOC, drafting policies and handbooks, conducting policy trainings, and handling internal investigations, as well as engaging in discovery and motions practice in state and federal court. Academically distinguished applicants who have the ability to work independently with excellent writing and analytical skills are encouraged to apply. We seek a hardworking person with good judgement and attention to detail. For confidential consideration, please click here. Please also include your resume, cover letter, and law school transcript.

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