Skip to Main Content
Innovative Solutions
Innovative Solutions
Print Version

At Baker Donelson, innovation is more than a buzzword – it's a necessity. We have been growing our suite of innovative solutions for 20 years, making it among the most expansive in the legal industry today.

How Knowledge Management Improves Efficiency and Provides Cost Savings for Clients May 8, 2019
Innovation for the Modern Legal Department April 12, 2019
LeanDiscovery Methodology Enables Better Legal Outcomes at a Lower Cost | Part Two March 13, 2019
LeanDiscovery Methodology Enables Better Legal Outcomes at a Lower Cost | Part One February 20, 2019
A Scorecard for Outside Counsel Efficiency December 14, 2018

Why Baker Donelson?

5 Certified Six Sigma Professionals
6 Certified Toyota Production System (Lean) Professionals
6 PMI PMP Certified Professionals
Growing our suite of innovative solutions for more than 20 years
Our budgeting techniques have proven to reduce certain clients' legal spend by 10+ percent
Practical application of our legal project management platform on more than 13,000 matters
More than 11,000 alternative pricing engagements implemented
More than 15,000 collaboration sites developed

At Baker Donelson, innovation is more than a buzzword – it's a necessity. We have been growing our suite of innovative solutions for 20 years, making it among the most expansive in the legal industry today. Our lawyers and employees are hardwired to approach the practice of law in new and creative ways so that we can advance our clients' legal and business goals. By listening to our clients and actively engaging them in discussions, we are able to truly understand the issues they face and deliver value as they perceive value.

Baker Donelson has made a significant investment in our Client Solutions Group (CSG), an in-house department composed of nonbillable lawyers and professionals who work hand-in-hand with our attorneys and clients to identify and implement client-focused solutions. These nationally-recognized professionals are subject matter experts in project management, process improvement, pricing, data analytics, knowledge management, artificial intelligence/machine learning, litigation support, and research. Unlike other firms that charge for these services, our CSG team members assist our lawyers at no additional cost to clients and often serve as dedicated liaisons and advisors to their in-house counterparts.

Our Suite of Solutions

Legal Project Management

Baker Donelson is one of the first firms in the U.S. to develop its own patent-pending LPM system, BakerManage. BakerManage is our award-winning LPM platform and the foundation for planning, budgeting, reporting, and management of any type of legal engagement, whether business or litigation. Since its creation ten years ago, we have implemented the system on more than 13,000 client matters and/or portfolios. Continued usage has proven to reduce matter costs by 30 – 45 percent for select clients. To learn more about BakerManage, click here.

Creative Pricing

Baker Donelson takes a holistic and consultative approach to helping clients achieve greater cost predictability. We utilize historical matter data to evaluate opportunities for alternative pricing models and then collaborate with clients to develop mutually beneficial and creative pricing solutions. Through the implementation of more than 11,000 pricing models and 200 new models each year, we are able to develop accurate pricing in an efficient manner and further refine, tailor, and be creative with our models. To learn more about our pricing capabilities, click here.

Intelligent Budgeting

Baker Donelson recognized the need for improved budgeting techniques and developed an intelligent budgeting approach as a result. By "intelligent," we mean a thoughtful analysis that evaluates scope of work, timekeeper tasks, resource allocation, and estimated time for completion. Our Client Solutions Group (CSG), which is made up of in-house subject matter experts in pricing and project management, works closely with our lawyers in the budget development process at no additional cost to our clients. Once a budget is established, we utilize budget-to-actual reports and automated threshold alerts to provide our clients with enhanced communication and transparency and help our lawyers monitor and control legal spend proactively. In certain instances, our budgeting techniques have proven to reduce clients' legal spend by 10+ percent. To learn more about our budgeting capabilities, click here.

Artificial Intelligence

Baker Donelson is proud to be an early adopter of artificial intelligence. By using cutting-edge technology to increase efficiency on day-to-day tasks, we save time for higher-value activities: developing sound strategy, understanding the bigger picture, and helping our clients achieve their legal and business goals.

We deploy Kira, the market-leading, machine learning AI technology for contract review, M&A due diligence, and other applications. Our attorneys use Kira to complete contract reviews faster for our clients while mitigating the risk of error. Kira users report time savings of 20 – 40 percent for initial implementation and 90+ percent on subsequent uses, because the system gains strength and accuracy as the machine learning algorithms grow. We also employ Drafting Assistant, an AI tool that streamlines the legal document creation process for both transactional and litigation documents. Drafting Assistant allows our lawyers to draft documents faster and with greater accuracy through the use of model documents and automated templates. The software fully integrates with another legal AI tool we employ, Westlaw Edge, which brings together a suite of legal research tools. The integration of these two tools makes it easier and more efficient to complete common drafting tasks such as inserting citations, locating authority, creating a table of authorities, and proofreading. To learn more about how we use AI, click here.

Knowledge Management and Technology

Baker Donelson offers clients a wide range of customized web-based tools and applications that promote collaboration, efficiency, and cutting-edge legal support. Our extensive menu of online resources includes over 600,000 precedents and forms, online collaboration sites, practice-specific mobile applications, research and educational materials, and more. We develop and maintain all tools and content, provide system training and support, and handle all software updates at no cost to our clients. Clients control access to their online sites, which are accessible 24/7 from traditional and mobile devices. With more than 15,500 sites created to date, we tailor and build each site specifically for a client's individual needs and budget concerns. To learn more about our knowledge management and technology resources, click here.

Process Improvement

Our process improvement model, BakerLean, is modeled after the Toyota Manufacturing Production System and assists with the evaluation of our timekeepers' and clients' existing processes to help identify areas of waste and opportunities for continuous process improvement and innovation. Our CSG professionals, who are certified Project Management Professionals (PMP)TM and Lean/Six Sigma specialists, use our BakerLean techniques to provide clients with a road map for enhanced management practices.

Flexible Staffing

Our flexible staffing options are tailored to each client's unique needs. We collaborate with contract attorneys to staff up and down a matter quickly and effectively to help clients achieve the highest productivity at a low cost. We also routinely place attorneys onsite at clients' offices to help fill gaps in staffing. Several factors are considered when determining the cost of placing a secondee, including the type of expertise and level of experience required, scope and amount of work to be performed, and the length of the secondment.

eDiscovery

Baker Donelson's dedicated eDiscovery team has been in place for more than 15 years. Our continuous commitment to enhance client value gave rise to our LeanDiscovery method, which uses a rapid feedback loop to integrate the review team with the trial team. To learn more about our eDiscovery team, click here.

Legal Operations Consulting Services

In addition to our in-house resources, we help clients achieve better business outcomes through our affiliated consulting company, LegalShift, LLC. LegalShift is comprised of industry-recognized consultants and legal operations professionals who's collective experience includes working with in-house lawyers and legal teams from more than 600 organizations. LegalShift actively listens to our clients' pain points and collaborates with them to identify gaps in technology or software, re-work processes, reduce inefficiencies, improve outside counsel management, and clearly define what a modern legal department's organizational structure should look like. To learn more about LegalShift, click here.

  • Named a 2020 BTI AFA Distinguished Law Firm, recognizing law firms best at developing and implementing alternative fee arrangements as identified by top legal decision makers at large and Fortune 1000 companies.
  • Finalist – Litera Microsystems' The Changing Lawyer Awards, "Legal Innovator of the Year" (2019)
  • Finalist – International Legal Technology Association (ILTA) Distinguished Peer Awards, "Thought Leader of the Year Award/Leadership Award" (2019)
  • Recipient – ILTA Publication Awards, "Matter Budgets Matter: A Case Study You Can Take to the Bank" (2017)
  • Finalist – ILTA Distinguished Peer Awards, "Innovative Project of the Year" (2017)
  • Finalist – ILTA Distinguished Peer Awards, "Innovative Law Firm of the Year" (2017)
  • Recipient – Association of Corporate Counsel, "Legal Department of the Year Award for Outside Counsel Management" (2014)
  • Finalist – ILTA Distinguished Peer Awards, "Innovative Law Firm of the Year Award" (2013)
  • Recipient – ILTA Distinguished Peer Award, "Project of the Year for Baker Donelson's Legal Project Management Initiative and System" (2012)

Key Contact

We are happy to discuss your company's specific needs and ways our innovative solutions can help. Click here to arrange a meeting with our Chief Client Solutions Officer, David Rueff.

One of the things [about Baker Donelson] that was unique was BakerManage and being able to see the budget and the expenses going against the budget. That is really helpful. That made my life a whole lot easier. There were no surprises when the financials came out regarding major legal work being done.

Director of Risk Management at one of the world's leading manufacturers and suppliers of pet products

Law firms have seen almost zero change or willingness to adopt technology. Baker Donelson is truly distinguished because of their BakerManage platform. They are using technology in a way that improves the practice of law and they are able to deliver better service because of it.

Chief Counsel at one of the world's largest public claims management companies

I'd say their willingness to think differently is exemplary.

Chief Counsel at one of the world's largest public claims management companies

They were instrumental in developing and building out a program around how we handle litigation. That includes protocols around first response when it came in the door, technology, understanding the process, creating protocols around discovery, building and customizing solutions for us, as well as AFA pricing around the cases they handled. They excel in every one of those areas.

Chief Counsel at one of the world's largest public claims management companies

Our relationship [with Baker Donelson] has helped us raise our profile in the legal community, and that goes beyond the legal work. It helps us look better to our internal clients and professionals.

Vice President and Chief Litigation Counsel at one of the world's largest public claims management companies

Email Disclaimer

NOTICE: The mailing of this email is not intended to create, and receipt of it does not constitute an attorney-client relationship. Anything that you send to anyone at our Firm will not be confidential or privileged unless we have agreed to represent you. If you send this email, you confirm that you have read and understand this notice.
Cancel Accept