Apology laws are troublesome to navigate for many long term care providers. Join us for a discussion on how to best position your facility.
During this complimentary live webinar we will discuss:
- Setting realistic expectations during the marketing and admission process
- Communicating with the family as the resident's condition changes or after an unusual incident
- Discussions with the family following the resident's death
- Apologizing to the family – does "sorry" work?