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The TCPA and Customer Outreach

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Join Eve Cann and Kavita Shelat for this complimentary webinar discussing the requirements of the Telephone Consumer Protection Act (the TCPA) and how it impacts financial services firms' and businesses' customer outreach and collection efforts. As a result of the COVID-19 pandemic, customer outreach has never been at a higher premium, as customers and businesses alike try to best navigate our new normal. The TCPA has several pitfalls which could be detrimental to business and your ability to reach your customers if proper precautions are not taken.

This webinar will provide a brief overview of:

  • The TCPA, what constitutes a violation, and how damages are assessed;
  • How customers can both provide and revoke consent to be contacted;
  • Defenses and arguments you should know to avoid liability; and
  • Best practices for how to contact customers.

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