Quick Results
Professional Photo

Jessica McGarity Smith*

Director Legal Process Engineering and Online Services

Jessica McGarity Smith (formerly Hackett) is Baker Donelson's Director of Legal Process Engineering and Online Services with the firm's Client Solutions Group.

Featured Videos

How Our Online Services Improve Efficiency and Reduce Cost for Our Clients July 17, 2019
How Collaboration Platforms are Improving Efficiency with Our Clients May 30, 2019
Innovation for the Modern Legal Department April 12, 2019

Professional Biography


Jessica is Baker Donelson's Director of Legal Process Engineering and Online Services with the firm's Client Solutions Group. As part of the Legal Process Engineering team, Jessica manages client solutions projects such as innovation initiatives, project planning, budgeting, pricing, process improvement, workflow development, and solution design for the firm's Advocacy and Financial Services departments. As part of the Consulting and Online Services team, Jessica manages the strategic planning and design for value added and online services, including all client connectivity such as extranets, collaboration sites, mobile apps, and online training tools.

Professional Honors & Activities
  • Member – State Bar of Tennessee
  • Member – Tennessee Bar Association
  • Chair – Memphis Bar Association, Technology Subgroup
  • Member – International Legal Technology Association
  • Member – Family & Patient Advisory Council for Baptist Hospital for Women
  • Member – Draft Board for the United States Selective Service System
Speaking Engagements
  • "Best Practices for Evaluating and Implementing Legal Technologies," ILTACon (August 2018)
  • "Development of Online Legal Services and Design Thinking Workshop," University of Mississippi (December 2017)
  • "Becoming the In-house Development Shop for Custom Client Application Development," ILTACon (August 2017)
  • "AI in Law Practice," Baker Donelson (May 2017)
  • "The Modern Law Firm and the Power of Automation," Memphis Bar Association (October 2016)
  • "Productized Legal Services," ILTACon (August 2015)
  • "Knowledge Management and Law," Christian Brothers University (July 2015)
  • "Knowledge Management for Lawyers," Memphis Bar Association (November 2014)
  • "Knowledge Management and Law," Christian Brothers University (July 2014)


  • University of Memphis, Cecil C. Humphreys School of Law, J.D. 2008
  • Christian Brothers University, B.S., Information Technology and Management, 2005


  • Tennessee, 2008
  • Tennessee Supreme Court, 2008
  • U.S. District Court for the Western District of Tennessee
  • U.S. Court of Appeals for the Sixth Circuit



Not a practicing attorney.

Email Disclaimer

NOTICE: The mailing of this email is not intended to create, and receipt of it does not constitute an attorney-client relationship. Anything that you send to anyone at our Firm will not be confidential or privileged unless we have agreed to represent you. If you send this email, you confirm that you have read and understand this notice.
Cancel Accept