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Jennifer H. Johnson

Director Legal Process Engineering

Jennifer Johnson is the Director of Legal Process Engineering in the Birmingham office of Baker Donelson.

Professional Biography

Jennifer is the Director of Legal Process Engineering in the Firm's Client Solutions Group and serves as the liaison to the Health Law Department, assisting department members with the application of legal innovation tools and technologies. She uses her extensive experience in legal project management, legal process improvement, pricing, data analytics, and implementation of legal innovation tools to develop tailored offerings that fit the changing needs of her attorneys, their practices, and their clients.

Jennifer is a Certified Knowledge Manager and works closely with her attorneys to implement knowledge management strategies and tools that promote efficiency, including cutting-edge artificial intelligence tools, document automation programs, and various training offerings.

  • Designated Chartered Property Casualty Underwriter (CPCU)
  • Certified Knowledge Manager


  • Cumberland School of Law, J.D., 2009, cum laude
    • Executive Editor, Cumberland Law Review
  • Hamilton College, B.A., 1994


  • Alabama, 2009

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